Pick up a parcel

About this visual support

A text saying the package has arrived can be exciting, especially if it holds something you have been longing for. But the pickup itself can be hard: where is the pickup point, which code should be shown, is ID needed and what do you say at the counter? For young people who are unsure in social situations or lose track of steps along the way, the errand can be put off until the package is sent back.

The visual support prepares the whole route. The pictures can show: read the notice on the phone, bring ID and phone, go to the pickup point, join the queue, show the code and ID, take the package, say thank you and carry it home with both hands. It helps to add a photo of the actual pickup point, so the child recognises the place. That makes the errand less abstract.

A practical tip is to go together the first time and let the young person handle everything at the counter while you stand beside them. Next time you can wait outside. Write down a short sentence to say at the counter. If you want to practise independent errands with a visual checklist on the phone, you can try Routined for 14 days at no cost.